Shipping costs and times
We ship to Italy and all over the world using the support of the best couriers.
SHIPMENTS TO ITALY
For shipments within Italy, we will deliver products to GLS or BRT couriers within 24-48 business hours (Saturdays, Sundays and holidays excluded) after receipt of payment. Delivery times are 24 hours for Italy, 48 hours for islands (Sardinia, Sicily and smaller islands).
During the Christmas period, deliveries may be delayed from the delivery date indicated during the order process.
Purchased goods will be delivered to the shipping address specified by the buyer at the time of purchase. The buyer will receive a shipping confirmation e-mail containing the tracking-number to track the delivery.
The cost of shipping is clearly visible prior to the conclusion of the purchase process and order submission, regardless of product weight, number of products, and geographic area.
SHIPMENTS ABROAD
For overseas shipments, we use the courier company GLS. Shipping charges vary depending on the country of destination. Payment on delivery is not accepted.
With reference to deliveries to countries entering the EU, customs fees are the responsibility of the Customer.
The purchased products will be shipped to the address you provided as soon as possible and in any case within 2 working days from the date of your order. The successful shipment of the goods will be notified by sending an e-mail containing the tracking-number.
The cost of shipping is clearly visible before the conclusion of the purchase procedure and order submission. It is possible to choose delivery where you prefer:
- at your home address
- at your place of business
- at a third person.
We kindly ask all Customers to fill out the order form accurately and in all its parts to facilitate the courier’s task.
Once the shipment has been made, the delivery cannot be rejected. Any stock and returns will be charged exclusively to the Customer.
The courier makes two delivery attempts. If the first one is unsuccessful, the recipient will find, on the intercom or in his mailbox, a card containing all the directions to communicate with the courier and arrange delivery.
All shipments are monitored by tracking-number (waybill no.) appropriately emailed to the Customer when goods are in motion. To view the status of your shipment simply log on to the courier’s website and enter the tracking-number.
Please note: Upon delivery of the package, the Customer is required to check :
- that the number of packages delivered correspond to what is indicated in the transport document
- that the label affixed to the package shows your name and surname
- that the packaging is intact and not altered even in the closing tapes.
In case of external damage (scratch, dent) or presence of signs of tampering, the Customer must sign the packing slip with ”specific reserve” and enter in the field ”Notes” the reason why you want to accept the package with reserve. Otherwise, we will not be able to proceed with the insurance file if there is any dispute about the package. It is the buyer’s duty to verify the integrity of the material received no later than 3 days (natural and consecutive) from the arrival of the product. After this deadline, we will no longer be responsible for damage and/or missing material.
For further information, a Customer Service Shopping Assistant is at your complete disposal.